The Role   

Reporting to the Team Leader – IT Service Desk, the Technical Support Specialist will provide IT and Audio Visual L1 technical support to staff, students, parents and other members of the Caulfield Grammar School community. As a valued member of the Information Technology Department, you will share your expertise in technologies and help the wider School Community utilise IT solutions. 

This is a Permanent, Full-time opportunity based at our Caulfield Campus. Workdays are Monday to Friday, 8.00am to 4.30pm with some after-hours work as required to support after-school events.  

Key Duties 

• Provide troubleshooting and technical support remotely, one-on-one or via phone/email/web-based IT ticketing system 
• Advise users regarding the proper use of school IT/AV systems, platforms and applications and address specific user issues as they are reported 
• Act as a liaison between users and the L2 support team and/or third-party support partners during escalations 
• Identify and respond to monitoring system alerts and identify key support ticket themes and escalating these to the appropriate contact 
• Build / deployment of new devices (MacBook, Windows, iPads, iPhones) 
• Provide user training to parents, students and staff, and advice on new technologies when deployed 
• Assist with office moves including moving monitors and set ups 
• Model and live the Caulfield Grammar School values and behaviours